Solving the right problem starts with articulating problems and knowing which ones to solve from among many urgent problems. It is a multi-step process involving analysis and negotiation within a group. An analysis is central to advocacy planning from beginning to end. The poor choices that arise from the inadequate analysis can be costly and, in business, sometimes irrecoverable.
To leap right into the selection of problems to prioritise is one of the biggest pitfalls of problem-solving. An organisation must first differentiate and categorise its problems in a systematic fashion before trying to prioritise problems. Then, having categorised the problems, one must be aware of the considerations of each category before prioritising them using appropriate frameworks. Without that rigour, organisations miss opportunities, waste resources, and pursue innovation initiatives that aren't aligned with their strategies.
In this course,
01. Avoid the Pitfalls of Problem-Solving
Before even attempting to tackle your organisation's problems, you will first learn to identify the type of problem it faces. We will do so by first learning how to avoid the common pitfalls of problem identification.
02. Learn how to identify Current Problems and Future Problems
One of the two categories that all company problems fall under is current problems. You will learn to use the two golden questions framework to help us to identify what has changed and what has not changed. You'll also learn how to identify future problems. There are two aspects: (1) the magnitude of the problem and (2) the level of impact. Identifying future problems can help the company think differently and prepare for the upcoming changes.
03. Develop your Decision-Making Skills
You'll build confidence in tackling problems in the workplace by developing your decision-making skills. By learning how to effectively choose which problem to solve first, you'll feel ready to face challenges and quickly resolve issues. What's more, you'll discover how to create a persuasive plan to get your colleagues on board with your solutions.
04. Learn to Prioritise Problems Using a Structured Framework
Explore how do you prioritise your organisation's problems. We will go through three key steps to help you with it. They are (1) gather, (2) review and lastly, (3) rank. By the end of this course, you'll have the skills and confidence to make informed business decisions and tackle problems both in and out of the workplace.
What is going to be covered
· Common Mistakes of Problem-Identification
· Differentiating between Current and Future Problems
· Understand the Various Aspects of Current Problems
· Learn to Identify Current Problems
· Understand the Various Aspects of Future Problems
· Apply the Two Golden Questions Framework
· Learn to Identify Future Problems Systematically
· Use 4 Categories of Questions to Garner Input from all Levels
· Apply the Eisenhower Matrix to Rank your Problems
· (Slide) Courseware — How to Solve Problems Effectively
· (Excel) Worksheet — Preparation for Market Entry — Activity 1: Identify Current Problems
· (Excel) Worksheet — Preparation for Market Entry — Activity 2: Identify Future Problems
· (Excel) Worksheet — Preparation for Market Entry — Activity 3: Problem Prioritisation
· All business owners and Company Management
· Managers aspiring to scale the corporate ladder
By the end of the course, you’ll be able to:
1. Avoid the pitfalls of problem-solving
2. Know how to distinguish between current and future Problems
3. Identify the various aspects of future problems
4. Use frameworks to prioritise current and future problems systematically
Meet your Instructor
Managing Partner of BlackStorm Consulting
Jeslin Bay is the Managing Partner of BlackStorm Consulting. As a business scaler, she has expertise in business partnerships, human resource, market-entry, and business structuring in Southeast Asia. She also co-founded a fashion brand, SHINE APART that specialises in loud pieces of outwear that are stylish and yet professional.
Being trained in operations and organisation management, Jeslin also conducts deep analytical dives into target subject matter, both internally and externally. Her responsibilities also include the formulation of frameworks and business tools to provide objective and innovative solutions to the clientele, as well as business development.
Covers how to identify existing and future problems and prioritise them to solve them systematically.
There is a total of 18 videos covering four lectures in this course:
· Lecture 1: Overview
· Lecture 2: How to Identify Current Problems
· Lecture 3: How to Identify Future Problems
· Lecture 4: How to Prioritise Problems
You will be able to access the following materials in this course:
· Course Slide Deck (PDF)
· Activity Template (Excel)
Before we start solving problems, we have to identify the problems.
Understand common mistakes made by personnel when identifying problems.
Identify the Current Problems by asking the Two Golden Questions.
Identify the steps to identifying current problems that your company might have.
This activity is aimed at helping you to identify current problems within your company.
Understand what future problems are.
Understand the various aspects future problems encompass.
Understand the different levels of magnitude that future problems could be of.
Understand the different levels of direct and indirect impact that future problems could pose.
This activity is aimed at helping you to consider the various aspects and factors surrounding your business to understand better how to identify future problems.
Learn how to prioritise which problems to solve and schedule them.
Understand the purposes of prioritising problems.
Learn the various steps for Prioritising Problems.
Learn how to gather input from all levels by asking the four categories of right questions.
Learn how to review and categorise by the management based on several criteria.
Learn how to prioritise by ranking your problems using the Eisenhower Matrix.
This activity aims to help you put everything you have learned from the previous sections into practice.