Business Series

How to Solve Problems Effectively

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Course Overview

Let's face it, dealing with problems may be a real pain. In both professional and personal scenarios, problem-solving is a must-have skill. With this course, you'll learn how to solve problems more effectively.

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What Is This About?

  • Videos: 18 short videos
  • Course Materials: PDF Slide & Activity Templates
Solving the right problem starts with articulating problems and knowing which ones to solve from among many urgent problems. It is a multi-step process involving analysis and negotiation within a group. An analysis is central to advocacy planning from beginning to end. The poor choices that arise from the inadequate analysis can be costly and, in business, sometimes irrecoverable.

To leap right into the selection of problems to prioritise is one of the biggest pitfalls of problem-solving. An organisation must first differentiate and categorise its problems systematically before prioritising problems. Then, having categorised the problems, one must be aware of the considerations of each category before prioritising them using appropriate frameworks. Without that rigour, organisations miss opportunities, waste resources, and pursue innovation initiatives that aren't aligned with their strategies.

Course Overview

Avoid the Pitfalls of Problem-Solving

Before even attempting to tackle your organisation's problems, you will first learn to identify the type of problem it faces. We will do so by first learning how to avoid the common pitfalls of problem identification.

Learn how to identify Current Problems and Future Problems

One of the two categories that all company problems fall under is current problems. You will learn to use the two golden questions framework to help us to identify what has changed and what has not changed. You'll also learn how to identify future problems. There are two aspects: (1) the magnitude of the problem and (2) the level of impact. Identifying future problems can help the company think differently and prepare for the upcoming changes.

Develop your Decision-Making Skills

You'll build confidence in tackling problems in the workplace by developing your decision-making skills. By learning how to effectively choose which problem to solve first, you'll feel ready to face challenges and quickly resolve issues. What's more, you'll discover how to create a persuasive plan to get your colleagues on board with your solutions.

Learn to Prioritise Problems Using a Structured Framework

Explore how do you prioritise your organisation's problems. We will go through three key steps to help you with it. They are (1) gather, (2) review and lastly, (3) rank. By the end of this course, you'll have the skills and confidence to make informed business decisions and tackle problems both in and out of the workplace. 

Learning Outcomes

  • Avoid the pitfalls of problem-solving
  • Know how to distinguish between current and future Problems
  • Identify the various aspects of future problems
  • Use frameworks to prioritise current and future problems systematically

Who Should Attend?

  • All business owners and Company Management
  • Managers aspiring to scale the corporate ladder

Course Outline

Meet the Instructor

Jeslin Bay

Jeslin Bay is the Managing Partner of BlackStorm Consulting. As a business scaler, she has expertise in business partnerships, human resources, market entry, and business structuring in Southeast Asia. She also co-founded a fashion brand, SHINE APART, specialising in loud outerwear, stylish and yet professional pieces.

Being trained in operations and organisation management, Jeslin also conducts deep analytical dives into target subject matter, both internally and externally. Her responsibilities also include formulating frameworks and business tools to provide objective and innovative solutions to the clientele and business development.

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